Question: I'm looking for a platform that combines live chat, AI chatbots, and messaging to improve customer engagement and conversion rates.

If you're looking for a platform that combines live chat, AI chatbots and messaging to boost customer engagement and conversion rates, INSIDE is a good choice. It includes a range of features like live chat with data-rich context, AI bots, email ticketing, social messaging and customer journey insights. It's designed to offer a personalized customer service experience across multiple digital touchpoints, so it's good for industries like luxury retail and travel.

Another contender is Comm100, an omnichannel communications platform that centralizes customer interactions. It includes enterprise-class live chat, AI chatbots that automate more than 80% of questions, and a range of messaging tools. The platform is designed with security and privacy in mind and is a good fit for industries like banking and healthcare.

Haptik is another platform worth considering that uses Generative AI to help with customer lifecycle management. It offers tools like Gen AI Web Q&A and a Gen AI Sales Assistant for personalized customer support and buying guidance, respectively. With support for multiple channels across multiple messaging platforms, Haptik can help you boost customer satisfaction and operational efficiency.