If you're looking for a customer feedback platform that can help you build a better product, sell more and build better relationships with customers, Gleap is a good option. The tool offers a range of features, including visual bug reporting, live chat, an AI-powered chatbot, public roadmaps and surveys. It can be integrated with tools like Jira, GitHub and Slack, and is good for mobile apps and websites of all sizes. Pricing starts at $39 per month for a Hobby plan and goes up to $299 per month for Enterprise, with a 14-day free trial.
Another powerful option is CustomerIQ, which uses AI to gather, process and quantify feedback from multiple sources. It can be integrated with tools like Slack, Hubspot and Zendesk, and offers AI-powered features like highlights, filtering and search. It's geared for marketing and product teams that want to get more out of customer feedback and use it to drive revenue through data-driven insights. It offers a free plan and charges for extra AI processing tasks.
ClientZen offers a more general-purpose customer feedback analysis tool that automates the processing, analysis and monitoring of customer feedback across the customer journey. It can monitor real-time impact, use AI to tag and clean data, and integrate with other customer voice tools. That makes it a good option for customer experience, support, product management, marketing and sales teams that want to improve satisfaction, loyalty and overall customer experience.
If you're looking for a more product experience-focused tool, Sprig uses AI to help companies maximize product adoption, retention and satisfaction. It combines surveys, replays and feedback with AI-powered insights to help companies understand trends in user feedback and behavior. The tool is designed to help companies surface and resolve pain points, optimize user experience and reduce churn by spotting behavior patterns. It's geared for product and research teams that want continuous learning and actionable insights.