Question: I need a tool to collect and analyze customer feedback in real-time, can you suggest something?

If you need a tool to gather and analyze customer feedback in real-time, Anecdote is worth a look. The platform offers real-time insights by monitoring feedback from multiple sources, including App Store reviews, support messages, surveys, and social media. It uses its own Natural Language Processing Engine to identify bugs, sentiment trends, and areas for improvement. With features like automated AI tagging, customizable alerts, and semantic search, Anecdote can help businesses lower churn, reduce support tickets, and save time spent on ticket tagging.

Another good option is Sauce, an AI-powered tool that gathers and analyzes feedback automatically. Sauce offers insights in just five minutes, using sophisticated AI clustering to spot important feedback trends and problems. It integrates with Slack, Intercom, and Zendesk, and you can upload historical data with a CSV file. It's good for boosting product adoption and cutting churn, and for helping teams zero in on customer needs fast.

Last, Olvy is another user feedback management tool that aggregates and analyzes feedback from multiple channels, including Slack, Discord, Twitter and the Play Store. Olvy offers AI-generated summaries, thematic analysis and sentiment analysis to help you make sense of large feedback data sets. It can translate feedback and integrates with tools like ClickUp, Jira and Zendesk, so product teams can make data-informed decisions and build products that meet customer needs.