ConvoZen Alternatives

Cresta is a generative AI platform that can help optimize contact center operations by analyzing conversations and surfacing insights and best practices. It offers conversation intelligence, agent assist, virtual agents and a no-code command center for real-time guidance and automation. Cresta can be integrated with a variety of contact center software and has been used to speed up response time, conversion rates and average handle time.

Another major player is Verint. Its customer experience automation platform uses AI to improve customer engagement and business outcomes. It includes tools like Da Vinci AI, an Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, Coaching Bots and Channel Automation. Verint's platform is designed to be modular and flexible, so businesses can integrate with their own tools to get concrete AI results, and it's geared for improving customer experience and reducing costs.

For companies trying to move to digital-first customer interactions, LivePerson offers a conversational AI platform designed to improve engagement and results. Among its features are the ability to route voice calls to digital channels, automate common customer intents and analyze omnichannel conversation data. LivePerson can speed up contact center modernization and improve agent productivity while improving customer satisfaction.

Last, Conversica is designed to help revenue teams with sophisticated AI models that mimic human conversation. It can handle multilingual and omnichannel conversations, advanced NLU and pre-built conversations for specific business outcomes. Conversica's platform is designed for qualifying leads, reactivating opportunities and improving customer retention through integrations with leading CRM and customer success platforms.