EdgeTier Alternatives

If you're looking for a different EdgeTier alternative, Cresta is another good option. Cresta helps optimize contact center performance by analyzing conversations and surfacing key insights and best practices. It has industry-specific solutions for sales, customer care, retention and collections, and uses AI-powered tools trained on your company's data to gain contextual understanding. The platform includes conversation intelligence, agent assist, virtual agent and no-code command center abilities for real-time guidance and automation of after-call work.

Another good option is Zendesk, all-in-one customer service software that's designed to personalize interactions across text, mobile, phone, email, live chat and social media. Zendesk's AI Agents can work alongside human agents to handle customer requests, and its AI-powered Workforce Management can optimize team performance. It also has AI-based Quality Assurance to assess and improve interaction quality, making it a good option for improving customer service operations.

Ada is another option, particularly if you want a platform that replaces traditional scripted chatbots with AI-powered customer service. Ada lets companies onboard, measure and coach AI Agents to automatically resolve more than 70% of customer service requests. With multi-language support and automated resolution measurement, Ada ensures relevant and accurate interactions across multiple channels, making it a good option for e-commerce, fintech and gaming.

Finally, Forethought offers a powerful AI-powered customer support platform that automates mundane tasks and improves resolution rates. With tools like Solve for automated responses, Triage for routing tickets and Assist for AI-generated ticket summaries, Forethought can cut support costs and boost productivity. It integrates with popular helpdesks like Zendesk and Salesforce, too, so it's a good option for e-commerce, SaaS and FinTech businesses.