Question: Can you recommend a system that helps customer engagement teams respond promptly to customer concerns in real-time?

Genesys Cloud CX screenshot thumbnail

Genesys Cloud CX

If you're looking for a system to help customer engagement teams respond to customer concerns in real-time, Genesys Cloud CX is a great choice. It's an AI-infused contact center platform that helps deliver exceptional customer and employee experiences across all touchpoints. With its broad range of tools, including omnichannel engagement and AI-powered automation, Genesys Cloud CX enables companies to provide support when and where it's needed, leading to better response times, first-call resolution and agent productivity.

EdgeTier screenshot thumbnail

EdgeTier

Another powerful option is EdgeTier, which monitors conversations in real-time and offers real-time alerts, automated conversation categorization and agent training. EdgeTier integrates with leading platforms like Salesforce and Zendesk, so it can be easily scaled and secured for high-demand contact center operations. It promises to increase agent productivity by more than 50% and improve customer engagement in industries like retail and travel.

Zendesk screenshot thumbnail

Zendesk

Zendesk is an all-in-one customer service software that incorporates AI to personalize interactions across multiple channels. Its features include AI Agents to handle customer inquiries, workforce management, quality assurance and personalization integrations. Zendesk is flexible and scalable, with a proven ROI, so it can be used by companies of all sizes.

Netomi screenshot thumbnail

Netomi

If you're looking for a platform that can automate support work, check out Netomi. It uses generative AI to provide high-quality responses across multiple touchpoints while ensuring brand safety and security. Netomi integrates with existing systems and offers features like real-time omnichannel intelligence and proactive care, resulting in impressive results like increased support capacity and lower costs.

Additional AI Projects

Ada screenshot thumbnail

Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

ASAPP screenshot thumbnail

ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

Five9 screenshot thumbnail

Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

Forethought screenshot thumbnail

Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

Engageware screenshot thumbnail

Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

Talkdesk screenshot thumbnail

Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

Verint screenshot thumbnail

Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

Cresta screenshot thumbnail

Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

Ultimate screenshot thumbnail

Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

Quiq screenshot thumbnail

Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

NICE screenshot thumbnail

NICE

Unifies customer interactions across channels, leveraging AI to orchestrate personalized experiences, and providing actionable insights to optimize customer journeys.

helpix screenshot thumbnail

helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

Haptik screenshot thumbnail

Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

Front screenshot thumbnail

Front

Automate and augment customer service with AI-powered tools, ensuring quick and accurate responses, and empowering teams to deliver exceptional service at scale.

boost.ai screenshot thumbnail

boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

Verloop screenshot thumbnail

Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

AptEdge screenshot thumbnail

AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

tryvium screenshot thumbnail

tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

Khoros screenshot thumbnail

Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

Yellow.ai screenshot thumbnail

Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.