Question: Do you know of a platform that offers AI-powered coaching for agents, tracks adherence to best practices, and measures customer satisfaction in a contact center?

Cresta is a generative AI platform that optimizes contact center performance by analyzing conversations and surfacing key insights and best practices. It includes conversation intelligence, agent assist, virtual agent, and no-code command center capabilities, providing real-time guidance and accurate answers. Cresta integrates seamlessly with a wide range of contact center platforms and has been named a leader in real-time revenue execution platforms by Forrester Wave, helping businesses improve sales, customer care, retention, and collections.

ASAPP offers a suite of AI solutions designed to enhance human performance in contact centers. It combines automation with human intelligence to deliver exceptional customer experiences and improve CSAT. Features include generative automation, agent augmentation, and interaction intelligence, which can significantly boost agent productivity and customer satisfaction.

Dialpad is an all-in-one customer intelligence platform that supports AI-powered tools for better communication, efficiency, and customer satisfaction. Its features include AI Voice, AI Contact Center, AI Sales Center, AI Agent Assist, and an AI Coaching Hub. Dialpad also offers over 70 integrations with popular business apps and strong security options, making it a versatile choice for businesses looking to improve their contact center operations.