Question: I'm looking for a solution that automates tasks, routes customers to the right person, and provides real-time insights to improve customer satisfaction.

If you want something that automates work, steers customers to the right person and offers real-time insights to optimize customer satisfaction, Forethought is a good choice. This AI-powered customer support platform automates repetitive work, assesses customer intent with Triage, and offers AI-created ticket summaries and suggestions with Assist. It integrates with popular helpdesks like Zendesk and ServiceNow, and promises big cost savings and improvements in efficiency.

Another good option is Ultimate, a generative AI-powered platform that's designed to automate more than 60% of support requests. UltimateGPT handles FAQ-type questions, and the Dialogue Builder lets you customize interactions with no coding required. With the Analytics Suite for optimizing performance and multilingual support, Ultimate lets companies expand support operations while improving customer satisfaction and agent productivity.

If you want to personalize and contextualize customer interactions, Verloop offers a powerful conversational AI platform. It automates chat and voice support, boosts agent productivity and response times with features like contextual conversations and real-time monitoring. Verloop offers multilingual support and role-based access control, making it a good fit for industries like e-commerce and banking.

Last, Ada offers AI-powered customer service automation that replaces traditional canned bots. With features like multilanguage support and AI coaching, Ada automates more than 70% of inquiries, boosting customer satisfaction and lowering operational costs. It's flexible and scalable, so it's good for e-commerce and fintech.