Question: How can I empower my customer service agents with the right tools and intelligence to increase productivity and reduce attrition?

If you want to arm your customer service agents with the best tools and insights, ASAPP has a range of AI-powered solutions to boost human performance in contact centers. By combining automation with agent intelligence, ASAPP can increase productivity, CSAT and compliance. Its features include generative automation, real-time guidance and harvesting and analysis of customer interaction data, and have delivered results like a 14% boost in CSAT and 127% increase in throughput.

Another top contender is Netomi, an enterprise-grade AI-powered customer service platform that spans multiple touchpoints like email, chat and social media. Netomi uses sanctioned generative AI to automate support tasks, delivering high-quality responses while keeping brand safety and security top of mind. Its features include real-time omnichannel intelligence, proactive and predictive care, and a no-code workflow builder for customization, and have delivered results like a 50% reduction in support costs and a 90% resolution rate.

If you want to automate a lot of your customers' questions, Ada has an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots and integrates with existing knowledge sources and data from key business systems to deliver personalized answers. Its features include voice and email automation, multi-language support, automated resolution measurement, and AI coaching, and have delivered results like a 2x increase in automated resolution rate and $2.7 million in annual savings.

Forethought is another AI-powered customer support platform that automates routine work and raises resolution rates. It includes tools like Solve for simple questions, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought integrates with popular helpdesks and promises a 15x average return on investment along with major improvements in response time and support costs.