LivePerson Alternatives

If you're looking for a LivePerson alternative, boost.ai is another good option. The company's enterprise-grade conversational AI is designed to boost customer satisfaction and automate customer service. With features like AI chat and voice bots, generative AI for creative responses, and a hybrid approach that combines human and virtual agents, boost.ai offers scalability and security while minimizing costs. It integrates with authentication, business applications and CX solutions to help you boost self-service rates and maintain high-quality interactions.

Another option is Verloop, which automates customer support with a range of features to personalize and contextualize interactions. Verloop.io automates chat and voice interactions, increases agent productivity and improves customer satisfaction with features like automated chat and voice support, agent empowerment and a bot builder. The company's platform is used in e-commerce, banking, travel and other industries and has been shown to reduce response times and improve customer satisfaction.

Ada is another option. The AI-powered customer service automation platform replaces traditional scripted chatbots with AI-powered customer service, letting businesses onboard, measure and coach top-performing AI agents to resolve more than 70% of customer service requests. Ada integrates with existing knowledge bases and supports more than 50 languages, and it offers voice and email automation, channel expansion and big cost savings and ROI improvements.

If you're looking for a more specialized contact center optimization tool, Cresta is a good choice. Cresta uses generative AI to analyze conversations and offer insights and best practices, improving contact center performance for sales, customer care, retention and collections. With features like conversation intelligence, agent assist, virtual agents and a no-code command center, Cresta integrates with a variety of contact center platforms to help you achieve business outcomes.