Question: Do you know of a solution that provides multilingual customer support and learns from company data to improve response accuracy?

If you're looking for a solution that offers multilingual customer support and trains on company data to ensure better response accuracy, Ada is a strong contender. Ada is an AI-powered customer service automation platform that handles more than 70% of customer requests, leveraging existing knowledge bases and data systems to provide personalized answers. It supports more than 50 languages and offers features like voice and email automation, AI coaching and channel expansion across multiple touchpoints. Ada has shown strong results, including a dramatic increase in automated resolution rates and cost savings.

Another option is Moveo, an enterprise-grade conversational AI platform that automates customer support by converting historical conversations into a knowledge base. Moveo employs proprietary large language models fine-tuned for customer support and supports multiple languages for 21 languages. It integrates with omnichannel platforms like WhatsApp and Facebook Messenger and offers advanced analytics and scalability on cloud infrastructure, making it well-suited for industries like financial services and eCommerce.

Auralis is also worth considering. This platform handles up to 70% of customer requests instantly and supports over 100 languages, offering benefits like agent handoff, 24/7 support and improved customer satisfaction. Auralis integrates with existing help desk software and offers tools like Support CoPilot and Insights Dashboard to ensure better response accuracy and overall customer service efficiency.

For those looking for a platform that aggregates multiple sources of information to train its AI, helpix is another option. helpix uses AI to respond to customer inquiries across multiple channels such as social media and live chat, and supports multiple languages. The platform aggregates customer inquiries and help desk data to generate answers, with the goal of improving customer interactions and automating customer service efficiently.