Question: Is there a platform that can help our customer-facing teams access internal knowledge quickly and efficiently?

If you're looking for a service that lets your customer-facing workers quickly and easily tap into internal expertise, Threado is a good option. It's an AI information retrieval system that spans multiple communication channels like Slack and Microsoft Teams. Threado offers immediate, AI-generated answers and can be trained on your own data so the answers are authoritative. It integrates with Zendesk, Freshdesk and Confluence, among other tools, and offers several pricing tiers.

Another option is Glean, an AI assistant service that uses Retrieval Augmented Generation technology to produce answers that are trusted and personalized to your own enterprise data. It can link all your company's data into a single knowledge graph, so you can easily find the right information. Glean also offers no-code custom generative AI agents and assistants that can be connected to more than 100 connectors, making it a good option for customer-facing teams.

Tettra is another AI-powered knowledge management tool that lets teams create and find company information. It offers immediate AI-powered answers, reusable content and semantic search. Tettra integrates with popular tools like Slack, Microsoft Teams and Google Workspace, and offers several pricing tiers.

Last, Dashworks is an AI-powered knowledge assistant that consolidates knowledge bases and offers immediate answers. It can securely integrate with a wide range of company apps and documents and offers features like accurate AI answers with citations. Dashworks is good for sales, customer support and product management teams, offering a fast and secure way to find and respond to customer requests.