Question: Do you know of a service that can automatically summarize tickets and provide accurate answers in real-time?

Threado

If you're looking for a service that can automatically summarize tickets and provide accurate answers in real-time, Threado is a great option. It's an AI information retrieval system designed to help employees quickly find and use internal knowledge across various communication channels. Threado offers immediate, AI-generated answers and can automatically summarize tickets, allowing teams to quickly respond to questions. It integrates with tools like Zendesk, Freshdesk, Intercom, Confluence, and Notion, and provides detailed analytics to monitor bot performance and improve AI accuracy.

QueryPal

Another excellent choice is QueryPal, an AI-powered information retrieval system that answers repetitive questions on the fly. It integrates with company documents to automatically generate reports and answer questions using AI. QueryPal supports multiple integrations and role-based access controls for security, making it suitable for teams in DevOps, People Operations, Customer Success, and Support. This system can help teams communicate faster and more accurately by freeing up time spent on answering repetitive questions.

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