If you're looking for another Hoory alternative, Auralis could be a good option. It automates customer support tasks, answering up to 70% of customer inquiries on its own, and offers 24/7 support. Auralis supports multiple languages and offers features like Agent Handoff, Insights Dashboard, and Website Chat, making it a good option for businesses of all sizes looking to scale their customer support.
Another option to consider is Haptik. It offers a range of tools, including Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized purchasing guidance and Smart Agent Chat for more efficient agents. Haptik offers multi-channel customer engagement and advanced analytics to track performance, making it a good option for businesses looking to improve customer satisfaction and operational efficiency.
Another powerful alternative is BoldDesk, an all-in-one help desk software with AI and workflow automation. It includes features like an end-to-end ticketing system, knowledge base, task management and a mobile app. BoldDesk's AI copilot helps agents respond more quickly with suggestions, grammar checks and translations, making it a good option for businesses of all sizes looking to boost productivity and customer service.
Last, Verloop is a conversational AI platform designed to automate customer support and boost agent productivity. It offers automated chat and voice support, contextual conversations, live chat and support in multiple languages. Verloop is designed for a variety of industries and has shown improvements in response times, handle times and customer satisfaction.