Question: Is there a customer support platform that offers multilingual support and advanced reporting features?

If you're looking for a customer support platform that supports multiple languages and has advanced reporting abilities, BoldDesk is a top contender. BoldDesk is a comprehensive help desk software that combines AI and workflow automation to help streamline customer support. It supports multilingual help desks and comes with features like a knowledge base, task management and advanced reporting and analytics. The AI copilot helps agents with grammar checks, translations and conversation summaries, which can greatly boost productivity and customer satisfaction.

Another top contender is Moveo, an enterprise-level conversational AI platform for automating customer support. Moveo supports more than 21 languages and comes with features like a no-code interface, advanced analytics dashboard and omnichannel support. It can be integrated with platforms like WhatsApp and Facebook Messenger, making it a good option for businesses looking to modernize their customer service operations.

Hoory is also a good option, as it offers AI-powered assistance to automate customer support. Hoory supports more than 100 languages and offers advanced reporting to help support agents work more efficiently. Its centralized help center and automation of simple workflow rules can help cut support costs and increase customer satisfaction.

For those looking for a more powerful AI option, Auralis offers 24/7 support in more than 100 languages and can be integrated with existing help desk software. It includes features like in-app messaging, Support CoPilot and an Insights Dashboard that can offer useful analytics and insights to improve customer service and lower handle time.