Question: I need a tool that automates workflows and handles conversations with a shared inbox, can you suggest something?

Workativ

If you need a tool that automates workflows and interfaces with a shared inbox, Workativ is a top contender. It's a no-code platform for automating workflows and conversational AI that lets you integrate with more than 100 apps and span multiple chat channels with a unified live inbox. The platform comes with chatbot templates and analytics to fine-tune performance, making it a good choice for employee support systems that use AI.

Unthread

If you're more focused on Slack, check out Unthread. The platform turns Slack threads into tickets with assignments, SLAs and automations. It's deeply integrated with Slack and offers features like automated ticket tracking, omni-channel inbox and AI-powered ticketing, so it's good for customer-facing teams and internal helpdesk operations. Unthread protects data with SOC2 Type 2 compliance and enterprise-grade security practices.

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