If you're looking for a powerful customer service platform that uses AI-powered chatbots and assistants to handle customer requests in multiple languages, Kommunicate is a strong contender. The platform supports more than 100 languages and offers a flexible chatbot solution to handle customer inquiries, span multiple channels like websites, mobile apps and messaging platforms, and respond quickly and accurately. It also integrates with CRM and ticketing systems for a unified experience for customers and agents.
Another strong contender is Verloop.io, which is geared for automating customer support with its collection of AI-powered tools. Verloop.io supports multilingual interactions and offers tools to personalize and contextualize customer conversations. It can deflect a large percentage of support requests, speeding up response times and improving customer satisfaction for e-commerce, banking and travel companies.
Moveo is also worth considering, particularly if you need an enterprise-level platform that spans multiple languages and channels. Moveo can convert past conversations into a knowledge base using proprietary large language models, and it offers sophisticated analytics and self-supervised learning abilities. It can integrate with platforms like WhatsApp and Facebook Messenger, so it's good for businesses that need to automate customer support.
For a no-code option, Quickchat AI offers a user-friendly interface to create and train AI assistants to handle customer support and other tasks in more than 100 languages. The platform integrates with helpdesk systems and CRM systems, and it offers several pricing tiers to accommodate different business needs.