If you're looking for a Markprompt alternative, Haptik is another good option. It's a comprehensive set of tools for customer lifecycle management, including Gen AI for fast and accurate customer support, a sales assistant for personalized buying guidance, and intelligent analytics for performance monitoring. Haptik also supports multiple communication channels like WhatsApp, Instagram Direct and Facebook Messenger, and offers enterprise-grade security features.
Another good option is AptEdge. It's a generative AI-powered platform for automating and augmenting customer support, designed to lower ticket volume and improve resolution times. It integrates with tools like Salesforce, Zendesk and ServiceNow, and is geared for big businesses that need to handle a high volume of calls and rising customer expectations.
If you want a flexible and customizable option, check out MetaDialog. It's got a lot of features, including fast information retrieval, large language models for more accurate answers, and API-first integration with tools like Zendesk and Intercom. MetaDialog supports multilingual interactions and has flexible pricing options, so it's good for small and large businesses that want to use AI for better customer support.
Last, Auralis has a powerful conversational AI for automating customer support tasks, handling up to 70% of customer requests immediately. It's got in-app messaging, a support co-pilot and insights dashboard, and supports more than 100 languages. Auralis is good for companies that want to scale customer support efficiently and improve customer satisfaction.