Question: I'm looking for an AI solution that can deflect common customer inquiries and free up my support team's time for more complex issues.

If you're looking for an AI system to handle run-of-the-mill customer questions and free up your support team's time, AptEdge is a great choice. The platform uses Generative AI to automate and augment support, preventing escalations, lowering ticket volume and improving first contact resolution. It integrates with tools like Salesforce, Zendesk and ServiceNow so deployment and setup are easy. AptEdge is geared for big businesses with high call volumes and customers with rising expectations, letting support agents concentrate on harder issues.

Another powerful option is Markprompt, which lets you build AI-native customer support directly into your products. It includes automated ticket deflection, an assistant IDE for deploying AI models, and integration with Salesforce and Zendesk. Markprompt has strong security controls and more advanced features like suggested actions and case summaries, and is geared for companies that want to automate routine work and improve overall support quality.

If you need a system that can handle a lot of customer inquiries and support requests, check out helpix. It offers AI-powered answers across multiple communication channels, including social media, email and live chat. helpix trains its AI with a combination of sources, including its own data and third-party information, and can produce human-sounding answers. It's a good option for companies that want to improve customer interactions and automate customer service.

Last, Haptik is a broad customer lifecycle management system. It includes tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized guidance and Intelligent Analytics for monitoring performance. Haptik spans multiple channels, including WhatsApp, Facebook Messenger and Google Business Messages, and is a good option for companies that want to improve customer satisfaction and operational efficiency.