Question: Can you recommend a chatbot solution that integrates with multiple channels like website, social media, and messaging apps?

If you want a chatbot platform that spans multiple channels, Gupshup is a good option. It supports 30+ messaging channels, including WhatsApp, Google's Business Messages and SMS, so it's good for automating customer acquisition, marketing, commerce and support in many different places. The company offers features like Bot Studio for creating custom conversational flows and Campaign Manager for running multichannel campaigns, and it's used by BFSI, retail and healthcare customers.

Another powerful option is Omnichat, which consolidates messaging channels like WhatsApp, Facebook, Instagram, LINE and website live chat. It offers marketing automation, sales conversion and personalized messaging through its social CDP. With several pricing tiers and a 14-day free trial, Omnichat is a good option for businesses of all sizes looking to improve customer service and online presence.

Chat360 is another option. This omnichannel platform uses generative AI to create no-code chatbots for WhatsApp, Facebook Messenger, Instagram and websites. It's good for automating customer inquiries and personalizing interactions, so it's a good option for companies that want to scale customer support and improve user engagement. The no-code interface makes it easy to create and manage sophisticated chatbots.

If you want a more complete solution that includes CRM abilities, Haptik offers a range of tools for managing the customer lifecycle. It supports multiple channels like WhatsApp, Instagram Direct, Google Business Messages and Facebook Messenger, and it's got features like Gen AI Web Q&A and Multi-Channel Support. Haptik is designed to help businesses generate leads, improve customer satisfaction and improve operational efficiency.