Question: Is there a customer support tool that uses AI to route conversations to the right agents and provides a visual chatbot builder for automation?

Verloop is a powerful conversational AI platform for automating customer support. It includes automated chat and voice support, agent empowerment tools and a bot builder. Verloop uses AI to personalize and contextualize interactions, increasing customer satisfaction and agent productivity in a wide range of industries.

Another good option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple digital channels. Ultimate includes a generative AI bot for answering FAQ-style questions and a no-code Dialogue Builder for custom dialogues. It also integrates with any CRM for better automation and support optimization.

For a highly customizable option, check out Tiledesk. This AI-powered platform is centered on customer satisfaction with features like AI Agent and Knowledge Base integration, a seamless Human Agent Handover and support for multiple channels. It has a range of pricing plans to accommodate different business needs, making it a flexible option for improving customer service and lowering operational costs.