Question: I need a solution that can help me personalize customer conversations and ensure continuity across different channels and agents.

Another option is Glassix, an AI-powered customer support and chatbot software designed to centralize and speed up business communications. It offers a single, unified inbox for conversations, a real-time conversation routing engine and cross-channel continuity to keep the conversation going. Features include customer conversation history, rich media sharing and conversational AI powered by GPT-4, supporting multiple communication channels and industries.

Verloop.io is another contender, with a range of features to personalize and contextualize customer interactions. It automates chat and voice interactions, increases agent productivity and improves customer satisfaction with automated support, agent empowerment tools and contextual conversations. With support for multilingual interactions and real-time monitoring, Verloop.io is designed to handle customer support in a variety of industries.

For a more comprehensive and easy-to-use option, Dixa offers an all-in-one conversational customer service platform that spans multiple channels, including native voice, email, social media and messaging. It offers a unified agent workspace, AI-powered conversations and smart tools to automate routine tasks and deliver personalized responses, all designed to provide a unified customer experience.