Question: I'm looking for a solution that uses AI to orchestrate exceptional customer experiences across various touchpoints.

Genesys Cloud CX

If you're looking for an AI-powered way to coordinate a superior customer experience across many different touchpoints, Genesys Cloud CX is a strong contender. The platform lets companies personalize interactions through omnichannel engagement and contact center operations. It includes tools for end-to-end journey management, workforce engagement management and an open CX platform built on cloud computing foundations. More than 8,000 companies use Genesys Cloud CX to boost response rates, first-call resolution and agent productivity. It's also a Gartner, IDC and Forrester leader in the market.

Netomi

Another strong contender is Netomi, an enterprise-level AI-powered customer service platform. It automates support work across many channels, including email, chat, messaging and voice. Netomi offers real-time omnichannel intelligence, proactive and predictive care and integration with existing CRM and business systems. The company says it's helped customers achieve results like a 50% increase in support team capacity and a 90% resolution rate.

Additional AI Projects

NICE

Unifies customer interactions across channels, leveraging AI to orchestrate personalized experiences, and providing actionable insights to optimize customer journeys.

Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

Avaya

Deliver personalized, omnichannel customer experiences with Avaya's integrated, cloud-based platform.

Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

Conversica

Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

Gorgias

Automate customer support with AI-driven answers, centralizing conversations and increasing efficiency, while providing personalized experiences and boosting customer satisfaction.

Zingtree

Automates customer experience workflows, providing immediate self-service answers, speeding up resolution, and increasing agent efficiency through AI-powered decision trees.

Siena

Delivers personalized, empathetic customer experiences through human-like understanding, omnichannel management, and contextual insights, improving response and resolution times.

Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.