Question: Do you know of a platform that offers unified interaction management for voice and digital channels?

If you're looking for a platform that offers unified interaction management for both voice and digital channels, NICE is a good option. Their CXone platform offers a comprehensive AI-based customer experience solution that offers personalized, connected and intelligent interactions across all touchpoints. It includes unified interaction management, digital and self-service interactions, and journey orchestration, making it a good fit for industries like healthcare, retail, financial services and more.

Another good option is Genesys Cloud CX. This AI-powered contact center platform helps businesses deliver exceptional customer and employee experiences through omnichannel engagement and end-to-end journey management. It includes features like workforce engagement management and an open CX platform with cloud architecture, which can lead to improved response rates, first-call resolution and agent productivity.

Nextiva is also a good option. It offers a unified business communication platform that spans voice, video, chat, social media and email conversations. With features like AI-powered knowledge bases, intelligent routing and robust analytics, Nextiva helps businesses engage, market, sell and service customers across all touchpoints.