NICE Alternatives

If you're looking for a competitor to NICE's CXone, Genesys Cloud CX is a good choice. This AI-infused contact center platform lets companies create great customer and employee experiences across many touchpoints. It supports omnichannel engagement, contact center operations and end-to-end journey management. More than 8,000 companies in more than 100 countries use Genesys Cloud CX, and it's a Gartner, IDC and Forrester leader.

Another good competitor is Khoros, which offers a personalized support experience through generative AI, data and automation. It offers a single support interface, generative AI integration and omnichannel views. Khoros also offers industry-specific guides and solutions for service, communities and social media management. It also has a focus on responsible AI practices and boasts impressive ROI and customer savings statistics.

If you want an omnichannel communication platform, check out Comm100. This platform centralizes customer engagement across multiple channels like live chat, bots, automation, email and more. Comm100 includes enterprise-class live chat, generative answers chatbots, ticketing and comprehensive security compliance. It's good for industries like healthcare and finance, and it's updated regularly to incorporate the latest AI technology.

Last, Verint offers a customer experience automation platform that uses AI to improve customer interactions and business outcomes. Its modular design offers flexibility when adding new capabilities. Verint includes options like Da Vinci AI, Engagement Data Hub, Channel Automation and Voice of the Customer. It's well regarded by industry analysts and is designed to improve customer experience while lowering costs.