Nextiva Alternatives

If you're looking for a Nextiva alternative, Kustomer is another top choice. It's an all-in-one CRM platform that includes omnichannel messaging, a unified customer profile and AI-powered automations. It's got proactive support, business process automation and advanced reporting and analytics to help you increase agent productivity and customer satisfaction. It integrates with more than 60 apps and has flexible pricing starting at $89 per user per month.

Another top contender is LivePerson, a conversational AI platform designed to improve digital-first customer interactions. It's good at modernizing contact centers, increasing agent productivity and delivering personalized customer experiences. Among its features are routing calls to digital channels, automating common customer intents and analyzing omnichannel conversation data to understand customer needs. LivePerson's customized approach can help you cut costs and improve customer satisfaction, but it doesn't reveal its pricing.

Comm100 is an omnichannel communication platform that centralizes customer interactions across multiple communication channels. It includes enterprise-class live chat, automation, ticketing and a knowledge base. Comm100 is designed with security and privacy in mind, with compliance with industry standards like SOC 2 Type II and ISO 27001. It's a good fit for industries like education, banking, healthcare and insurance, where it can offer a good balance between human and bot interaction to deliver a personalized customer experience.

Last, Engageware is an AI-powered customer engagement platform that automates customer service and liberates a huge amount of call center capacity. More than 98% of routine inquiries are handled by a virtual assistant, and it offers 24/7 omnichannel support. Engageware is designed to increase efficiency, productivity and customer satisfaction, and it's been used by major financial services and retail companies.