For a voice assistant solution that can handle complex customer inquiries in multiple languages, PolyAI is a powerful option. It's particularly good at handling multilingual calls, cutting wait times and misroutes and boosting customer satisfaction. PolyAI's sophisticated voice AI can handle more than 50% of calls, making it a great option for businesses looking to improve their customer experience through integrations with existing tech stacks.
Another top contender is Ada, which offers AI-powered customer service automation. Ada supports more than 50 languages and offers voice and email automation, so it's good for a broad range of businesses. With features like AI coaching and automated resolution measurement, Ada can help businesses improve customer satisfaction and lower operational costs by automatically resolving a high percentage of customer inquiries.
Verloop also offers a broad conversational AI platform to automate customer support. With multilingual support, Verloop.io improves customer satisfaction by deflecting a large percentage of support requests, thereby reducing the load on live agents. It's well suited for businesses like e-commerce, banking and travel.
For a more developer-focused option, Retell AI offers a platform to build human-sounding conversational Voice AI. It supports multiple languages and voices, can handle high call volumes and offers strong security certifications. Its pay-as-you-go pricing means it can be adapted to a variety of use cases.