OptimumDesk Alternatives

If you're looking for a different OptimumDesk alternative, Atera is worth a look. This all-in-one IT management platform includes features like Remote Monitoring and Management (RMM), IT automations, patch management and AI-driven ticketing. It offers real-time network discovery, automated patch management, and an AI-powered helpdesk to help MSPs work more efficiently. With its strong security and tiered pricing, Atera is suitable for both internal IT teams and MSPs.

Another option is Lakeside Software. The company's platform uses AI to provide end-to-end visibility into complex IT operations so IT teams can be more proactive and find the root cause of problems. It collects data from endpoint devices every 15 seconds, giving you real-time visibility and historical context across the entire digital estate. The platform is designed to help employees work more productively, reduce the number of tickets IT teams need to handle and make better decisions.

If you need a broader service management capability, ServiceNow is a popular option. It spans multiple domains, including IT, customer service, IT operations, risk, HR and more. ServiceNow uses AI, Generative AI and Intelligent Chatbots to help employees work more efficiently. With Performance Analytics and Trust and Compliance, it's good for companies of all sizes looking to improve service delivery and management.

Last, IT Complete from Kaseya is an all-in-one platform for IT and security operations management. It includes remote endpoint management, security, risk assessment, data backup and business operations automation. With advanced RMM, comprehensive security and unified backup, IT Complete is designed to automate operations and improve security for IT pros, MSPs and IT departments, reducing costs and increasing productivity.