Question: I'm looking for an IT management platform that can automate routine tasks and increase technician productivity.

If you're looking for an IT management platform that automates the mundane and helps technicians work more efficiently, Atera is a good all-in-one option. Atera includes Remote Monitoring and Management (RMM), IT automations, patch management and AI-powered ticketing. Its AI technology can summarize tickets, create scripts and offer recommendations, freeing junior technicians to focus on more complex issues. The platform also includes strong security and compliance features, making it a good choice for both internal IT teams and Managed Service Providers.

IT Complete by Kaseya is another popular option, used by more than 500,000 IT professionals around the world. It's a collection of IT and security management tools, including remote endpoint management, security, risk assessment and business operations automation. The Automation Universe feature automates repetitive tasks to improve security, data protection and productivity. IT Complete is geared for IT pros, MSPs and IT departments looking to improve operations and security.

If you prefer a cloud-based option, SolarWinds Service Desk is a good option. The service uses AI to boost productivity and shorten resolution times through automation for ticket classification, routing and correlation. It also includes IT asset management, a CMDB and integration with other SolarWinds tools, making it a good choice for IT service management and supporting requests.

Last, Freshservice is an IT help desk option that uses AI-powered automation to cut out repetitive work and boost productivity. It includes features like omnichannel support, IT service management and real-time tracking of IT assets. Freshservice integrates with popular apps like Microsoft Teams and Slack for a single interface to manage IT work and boost overall productivity. A 14-day free trial lets you try it out.