Question: Is there an IT operations management tool that uses AI to help with problem-solving and collaboration?

ServiceNow

If you're in the market for an IT operations management tool that uses AI for problem-solving and collaboration, ServiceNow is a top pick. The enterprise software company offers a platform for managing IT operations, customer service and other work across many different domains. It uses AI, Generative AI and Intelligent Chatbots to improve productivity and efficiency. Performance Analytics, Trust and Compliance and reporting tools help with different business needs, making it adaptable for companies of all sizes.

Freshservice

Another option is Freshservice, an IT help desk tool that uses AI to automate mundane questions and tasks to free up employees' time. It offers AI-powered automation, IT service management and IT asset management, with hardware and software tracked in real time through its automatically updated CMDB. Freshservice also integrates with other tools, providing a single interface to help you get work done and improve efficiency.

Additional AI Projects

Freshworks

Automate tasks, minimize manual work, and boost productivity with generative AI, omnichannel support, and codeless automations and workflows.

SysAid

Automates IT services with AI-powered chatbots, task categorization, and workflow orchestration to improve end-user experience and agent productivity.

Onepane

Dynamically maps business services for real-time monitoring, alerting, and automated root cause analysis to improve incident response and cloud management efficiency.

ServiceNow Cloud Observability

Uses AI to spot problems and respond to changes in cloud-native and monolithic applications, improving uptime and reducing mean time to resolution.

Lakeside Software

Provides unified, real-time visibility across entire digital estates, enabling proactive IT and root cause analysis to improve employee experience and reduce downtime.

Atera

Streamline IT operations with AI-powered ticketing, automating tasks, and suggesting solutions, enabling junior technicians to focus on higher-level work.

InvGate

Automate IT workflows and support tasks with AI-driven tools, freeing up time for high-priority work and boosting productivity.

Automation Anywhere

Combines AI, automation, and RPA to create custom agentic automations, speeding up the automation lifecycle and optimizing processes across multiple systems.

Moveworks

Amplify your workforce by automating tasks, finding information, and generating content across multiple business systems with a single, intuitive AI-powered interface.

OptimumDesk

Automates up to 60% of user requests with AI-powered autonomous service delivery, freeing technicians to focus on complex tasks.

Aisera

Automates work across multiple domains, increasing productivity, accuracy, and cost savings with a suite of AI solutions and domain-specific Large Language Models.

Leena AI

Automates complex tasks across multiple applications, resolving service requests instantly, and eliminating repetitive tasks to boost employee productivity and efficiency.

Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

Cisco AI Solutions

Unlock AI's full potential with scalable infrastructure, enhanced security, and AI-powered software, driving productivity, insights, and responsible AI practices.

Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

TeamAI

Collaborative AI workspaces unite teams with shared prompts, folders, and chat histories, streamlining workflows and amplifying productivity.

ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

Relevance AI

Assemble and deploy autonomous AI teams to automate tasks and processes, freeing up time for more strategic work, without requiring coding expertise.

C3 AI

Access a broad range of pre-built, enterprise-scale AI applications across industries, accelerating digital transformation and delivering results in weeks.

AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.