Question: Can you recommend a tool that integrates with multiple channels for seamless ticket management?

For a unified ticketing system across multiple channels, Zendesk is a great option. It can be integrated with text, mobile, phone, email, live chat and social media to offer personalized, AI-boosted customer service. Zendesk's AI Agents, Workforce Management and Quality Assurance features provide a flexible and scalable solution for businesses of all sizes.

Another powerful option is Dixa, an all-in-one conversational customer service platform. Dixa supports native voice, email, social media, messaging and chatbot interactions through a single interface. It offers omnichannel support, smart tools for automation and AI-powered conversations, so agents can concentrate on high-value interactions while delivering a consistent customer experience.

Glassix is another option for centralized AI-powered customer support and omnichannel ticketing. It can be integrated with WhatsApp, email, live chat and social media for a unified inbox and real-time conversation routing. Glassix also supports a variety of industries with its rich media sharing, customer conversation history and visual chatbot builder.

Last, Comm100 centralizes customer engagement across multiple channels, including live chat, bots, automation, email and more. With features like enterprise-class live chat, queue management and compliance with industry standards, Comm100 is a good fit for industries like higher education, banking and healthcare.