BoldDesk Alternatives

If you're looking for a BoldDesk alternative, Forethought is another top option. It's a full-featured AI-powered customer support software with features like Solve for automated responses, Triage for routing tickets, Assist for summarizing with AI and Discover for optimizing workflows. Forethought also integrates with popular helpdesks like Zendesk and Salesforce, and is a good fit for e-commerce and SaaS companies.

Another top option is Ultimate, which uses generative AI to automate more than 60% of support requests. It also comes with features like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and an Analytics Suite for optimizing performance. Ultimate supports multiple digital channels and can connect to any CRM with one-click connections, making it a good option for companies that want to improve customer satisfaction and productivity.

If you're looking for a platform geared for multilingual support and 24/7 coverage, Auralis can generate accurate automated responses and has features like Support CoPilot, Insights Dashboard and Website Chat. Auralis integrates with existing help desk software and supports more than 100 languages, so it's a good option for companies of all sizes looking to expand their customer support operations.

Last, DeepConverse is a good option if you want personalized chatbots and more advanced ticket automation. The company's platform includes features like an interactive guide for troubleshooting, a cognitive answer engine and support across multiple channels. It's got zero-code setup and adheres to major security standards, so it's accessible to nontechnical team members. It also integrates with tools like Zendesk and Salesforce.