Question: Can you recommend a customer support platform that uses AI to reduce support volume and provide instant insights?

For a customer support platform that uses AI to lower support volume and offer real-time insights, you might also look at Forethought. The AI-powered platform automates repetitive tasks, improves resolution rates and lowers support costs. Its features like Solve for automated responses, Triage for intent assessment, Assist for AI-generated ticket summaries and Discover for workflow optimization make it a powerful option. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow and is geared for e-commerce, SaaS and FinTech customers.

Another option is Ada, which replaces traditional scripted chatbots with AI-powered customer service. It automates voice and email support, supports multiple languages, measures resolution rates automatically and offers AI coaching. Ada integrates with existing knowledge bases and business systems to offer personalized responses, and it's designed to boost automated resolution rates and lower operations costs. It's flexible and scalable, and it's a good fit for e-commerce, fintech and SaaS companies.

Intercom is another contender, with an AI-first customer service platform that includes tools like an AI-powered inbox, copilot and agent. It offers immediate customer support, agent help and insights for support managers. Intercom learns from every customer conversation to get better over time, and it's for mid-market, enterprise, small and early-stage companies in financial services, e-commerce and software.

Last, Netomi offers an enterprise-grade AI-powered customer service platform. It automates support work with sanctioned generative AI and offers omnichannel intelligence, goal-driven AI and proactive predictive care. Netomi integrates with existing agent desks, CRM and business systems so companies can offer great customer experiences and get better support capacity and resolution rates.