Question: Do you know of a platform that offers omnichannel support and integrates with popular CRM and analytics tools?

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Genesys Cloud CX

If you're looking for a platform that offers omnichannel support and integrates with popular CRM and analytics tools, check out Genesys Cloud CX. This AI-powered contact center platform offers exceptional customer and employee experiences across multiple touchpoints. Genesys Cloud CX offers comprehensive orchestration, contact center and workforce engagement management tools. It integrates with many CRM systems and offers AI and automation to increase response rates and agent productivity, making it a good choice for companies looking to simplify customer interactions.

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Vonage

Another option is Vonage, a cloud-based contact center solution that offers omnichannel engagement options, including voice, digital channels, video and more. Vonage Contact Center can be easily integrated with many CRM systems and offers features like AI-Powered Routing, Conversation Analyzer, customizable dashboards and detailed analytics tools. The platform is designed to be scalable and reliable, so it's a good fit for companies of all sizes looking to modernize their customer service operations.

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Salesforce

If you want to link your CRM to advanced analytics, Salesforce offers an AI-powered customer relationship management platform that includes real-time personalized experiences, 360-degree customer views and AI-powered analytics. Salesforce also offers Slack integration for CRM collaboration in Slack, so it's a good choice for companies that want to improve customer satisfaction and employee productivity with tightly integrated CRM.

Additional AI Projects

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Vonage

Unify global communications channels, improve customer satisfaction, and enable conversational commerce across multiple touchpoints with AI-powered tools and omnichannel engagement.

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Salesforce

Unifies marketing, sales, service, and commerce in one place, enabling personalized customer experiences and AI-driven productivity and efficiency.

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Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

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NICE

Unifies customer interactions across channels, leveraging AI to orchestrate personalized experiences, and providing actionable insights to optimize customer journeys.

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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RingCentral

Combines phone, message, video, and contact center tools with AI-driven features like call notes, insights, and message templates to enhance employee and customer communication.

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Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Conversica

Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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Freshworks

Automate tasks, minimize manual work, and boost productivity with generative AI, omnichannel support, and codeless automations and workflows.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Avaya

Deliver personalized, omnichannel customer experiences with Avaya's integrated, cloud-based platform.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Vee24

Unifies online and offline interactions with omnichannel video chat, cobrowsing, and chatbots, providing personalized customer experiences and driving conversions.

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MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.