Question: Is there a platform that can help me scale my customer support operations to new markets and geographies?

If you're looking to expand your customer support to new markets and geographies, Ultimate is a powerful option. The platform uses generative AI to automate more than 60% of support requests across multiple digital channels. With features like UltimateGPT for FAQ-style responses, Dialogue Builder for custom dialogues, and Analytics Suite for optimizing performance, Ultimate can increase customer satisfaction and efficiency. It also integrates with any CRM for scalability and multilingual support, making it a great option for expanding support to new markets.

Another option is Ada, a broad AI-powered customer service automation platform that integrates with existing knowledge bases to offer personalized responses and supports more than 50 languages. Other features include automated resolution measurement, AI coaching, and channel expansion across multiple touchpoints like web, mobile, social, SMS and phone. Ada has produced impressive results, including a 2x increase in automated resolution rate and significant cost savings, and is well-suited for e-commerce, fintech and gaming companies.

If you want to personalize and contextualize interactions, Verloop has a range of features designed to boost customer satisfaction and agent productivity. The platform automates chat and voice conversations, empowers agents and supports multiple languages. With features like live chat, bot builder and real-time monitoring, Verloop.io is designed to help e-commerce, banking, travel and other companies improve their customer service. Its ability to deflect a large percentage of support requests means less work for live agents and higher customer satisfaction.

Last, Moveo is a good option for turning past conversations into a knowledge base using proprietary large language models. It has a no-code interface, advanced analytics, omnichannel support and multi-language support. Moveo is well-suited for industries where good customer support is critical, such as financial services and eCommerce. Its self-learning abilities and cloud infrastructure mean infinite scalability, so it's a good option for companies that want to reduce their support load and improve customers' lives.