If you're looking for another alternative to Intellecta, Ada is a top contender. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven service. It handles more than 50 languages and can be integrated with existing knowledge bases and other data from key business systems. It offers voice and email automation, AI coaching, and multichannel support across multiple touchpoints, all of which can lead to substantial cost savings and customer satisfaction.
Another top contender is Intercom, which offers an all-encompassing AI-first customer service platform. Intercom offers an AI-powered inbox, AI copilot and agent, tickets, phone support, and help center, among other features. The platform learns from customer conversations to get better and better over time, and it can be used in a variety of industries, including e-commerce and financial services. It also offers a 14-day free trial and a variety of pricing plans to accommodate different business needs.
If you want a more automated experience, Verloop offers a conversational AI platform that personalizes and contextualizes customer interactions. It automates chat and voice support, increases agent productivity and supports multiple languages. Verloop.io has seen response time and customer satisfaction improvements in e-commerce and banking.
If you want more advanced analytics and automation, Forethought offers a powerful AI-powered customer support platform. It automates routine tasks, increases resolution rates and lowers support costs. Forethought integrates with leading helpdesks and can be used in e-commerce, SaaS and FinTech industries, and promises substantial return on investment and productivity improvements.