Decagon Alternatives

If you're looking for a Decagon alternative, Forethought is another good option. It automates repetitive tasks and boosts resolution rates with features like Solve for basic questions, Triage for determining intent, Assist for agent productivity and Discover for workflow optimization. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Another good option is Ultimate, a customer support automation platform that uses generative AI to handle more than 60% of customer inquiries across multiple digital touchpoints. It offers UltimateGPT for answering FAQs, Dialogue Builder for custom conversations and an Analytics Suite for performance optimization. Ultimate can connect to any CRM through one-click connections and API integrations so businesses can automate complex support operations and grow at scale.

If you want to integrate with your existing live chat tools, My AskAI is a good option. It deflects up to 75% of support requests by integrating with tools like Intercom, Zendesk and HubSpot, and offers features like seamless agent handover, automated content integration, instant AI answers and support for multiple languages. The tool is designed to lower support costs without sacrificing customer satisfaction.

Last, Verloop is another powerful option that automates chat and voice interactions to boost customer satisfaction and agent productivity. With features like automated support, agent empowerment tools, contextual conversations and multilingual support, Verloop is good for a variety of industries including e-commerce and banking. It's been shown to lower response times and handle times, making it a good addition to any customer support team.