Question: Is there a platform that can help me manage customer communications across multiple channels and track sales conversions?

If you want a platform to handle customer communications across multiple channels and track sales conversions, Qiscus is worth considering. It aggregates more than 20 communication channels, including live chat, WhatsApp and Facebook, and offers automated agent assignment, performance analytics and a chatbot solution to personalize customer interactions. Qiscus has shown results of up to 2X sales conversion and up to 50% reduction in manpower costs, so it's geared to help you work more efficiently.

Another good option is Dixa, an all-in-one conversational customer service platform. It spans customer interactions across native voice, email, social media, messaging and chatbot channels through a single user-friendly interface. Dixa offers smart tools and automations, including AI-powered conversations, drag-and-drop flow builders and intelligent routing, that can help automate repetitive tasks and personalize customer interactions. The platform's built-in analytics and quality assurance tools also help you track sales conversions and improve overall customer satisfaction.

Kustomer is another powerful CRM platform that can improve customer service with omnichannel messaging and AI-powered automations. It offers a single customer view, proactive support and advanced reporting and analytics to help agents work more efficiently and customers get what they need. With more than 60 app integrations and flexible pricing, Kustomer is a good fit for businesses of all sizes looking to modernize their customer service operations.

For a more comprehensive support solution, LiveHelpNow offers omni-communications management across multiple channels, support ticket management and powerful AI chatbots. The platform integrates easily with existing tools like CRM and CMS, and offers insights and analytics to track sales conversions. With a proven track record of improving customer satisfaction and overall experience, LiveHelpNow is a scalable and flexible option for managing customer communications.