Question: How can I optimize my business's customer engagement and reduce operational inefficiencies, is there a tool that can help?

Kustomer is an all-in-one CRM platform that offers better customer service with omnichannel messaging, a unified customer profile, and AI-powered automations. It can increase agent productivity and customer satisfaction while decreasing operational costs. Kustomer's AI-powered tools can decrease support volume, decrease response time, and personalize customer interactions with features like proactive support, business process automation, and advanced reporting and analytics.

Another top contender is Engageware, an AI-powered customer engagement platform that automates customer service for a variety of industries. It can handle more than 98% of mundane questions with its virtual assistant, releasing 40% of call center capacity and increasing employee productivity by 50%. Engageware also increases efficiency, productivity and growth, with a 4.5 out of 5 rating for customer satisfaction.

Forethought is a powerful AI-powered customer support platform that automates routine work and cuts support costs. It integrates with popular helpdesks like Zendesk and ServiceNow and offers tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for process optimization. Forethought promises big returns on investment and better productivity for customer support teams.