Question: I'm looking for a solution that allows customers to join virtual lines and schedule appointments remotely, can you suggest one?

If you're looking for a system that lets customers join virtual lines and schedule appointments from afar, QLess is a great choice. It's a cloud-based customer engagement platform that uses AI to reduce wait times and streamline operations. QLess combines walk-ins, appointments, virtual and callback services into one interface with features like virtual wait lists, appointment scheduling, callback queueing, virtual meetings and real-time notifications. The platform is geared for industries like healthcare, higher education, DMV and government.

Another tool worth considering is BookingBee.ai, a 24/7 conversational AI appointment scheduling system for beauty and wellness businesses. It boosts productivity by answering calls, understanding customer interactions and marketing across channels. BookingBee.ai comes with a real-time dashboard to monitor customer interactions, personalized emails to encourage repeat business and integration with existing apps for payments and social media. The multilingual support and spontaneous call forwarding to experts means it's very efficient and effective.

If you want something more flexible, check out OnceHub, an online appointment scheduling and digital engagement platform. It combines AI, chatbots, live chat, instant calls and scheduled meetings to help you have in-context meetings and engage with your audience. OnceHub offers tools like conversational journeys builder, scheduled meetings and resource pools, along with strong security options. The platform lets professionals set up custom conversational workflows, make scheduling easy and provide better customer service.

Last, My AI Front Desk is virtual receptionist software that automates scheduling and Q&A over the phone. It can integrate with scheduling tools like Vagaro, Calendly and Booksy, and offers 24/7 phone coverage and scheduling. The platform offers advanced analytics, text messaging and customizable knowledge base features, making it a good option for small and medium-sized businesses that want to improve customer service and minimize missed calls.