Klara

Klara is a patient engagement platform that consolidates communication channels, improves provider collaboration and automates outreach workflows. It's designed to free up healthcare professionals to focus on patient outcomes by reducing communication complexity and manual labor.

With Klara integrated into daily operations, healthcare providers can:

• Streamline Patient Communication: Unify patient messages across multiple channels, including text, web chat and phone calls, into a single platform.
• Engage Patients Across Multiple Channels: Let patients start conversations with text, web chat or phone calls, and offer them the ability to self-schedule appointments and fill out forms online.
• Improve Team Communication: Use intelligent message routing to minimize manual triaging and create shared inboxes to improve communication among team members.
• Automate Outreach: Send personalized reminders, instructions and follow-ups to patients, minimizing the need for manual intervention.
• Ensure HIPAA Compliance: Encrypt messages and include a link for patients to access secure information, ensuring protected health information (PHI) is kept private.

Klara connects with a variety of EHR systems, including athenahealth, Veradigm, Nextech and others. It doesn't recommend sending sensitive information, including PHI, over SMS text messaging, citing security risks. Instead, Klara offers a secure interface where patients can view encrypted messages.

The company says the platform has proven successful, with more than 68 million messages sent and 2.3 million appointments confirmed in 2022. Customers say it saves them time, with one practice administrator estimating Klara has cut phone calls by hundreds of hours.

Klara offers a free demo for healthcare professionals curious about its features and how it can help their practice. By automating mundane tasks and improving communication, Klara hopes to improve the patient experience and help healthcare providers deliver better results.

Published on June 28, 2024