Question: Do you know of a tool that provides real-time insights into call center performance and customer journey metrics in the healthcare industry?

Hyro is a conversational AI-powered system that helps healthcare organizations improve customer satisfaction and operational efficiency. It automates up to 85% of patient interactions and offers real-time insights into call center performance and customer journey metrics. With features like physician search, Rx management, and integration with tools like Epic EMR and Salesforce, Hyro is a good choice for optimizing call center operations and patient engagement.

Another good option is Genesys Cloud CX, an AI-powered contact center platform that orchestrates every customer journey. It offers omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management. Genesys Cloud CX helps businesses improve response rates, first-call resolution and agent productivity, and more than 8,000 companies use it to deliver empathetic and personalized customer experiences.

If you want something more AI-centric, Talkdesk is a cloud-based contact center platform that uses AI to automate routine tasks and offer real-time insights. It includes features such as digital engagement, voice engagement, automated notifications, quality management, and custom reporting. Talkdesk is designed to lower costs and improve operational efficiency, which is particularly important in the healthcare industry where customer satisfaction and efficiency are key.