Question: Can you recommend a solution that automates patient interactions and improves customer satisfaction in healthcare?

If you're looking for a way to automate patient interactions and boost customer satisfaction in the health care industry, Hyro is a top choice. It uses conversational AI to handle up to 85% of patient interactions, including answering frequently asked questions, scheduling appointments and handling IT requests. Hyro also offers real-time insights into call center performance and integration with widely used EMR systems like Epic and Salesforce. Its results are impressive: a 40% goal completion rate and 98% AI accuracy rate. It's a good option for streamlining health care operations and patient engagement.

Another strong contender is Get Well, a digital patient engagement platform that includes targeted outreach, automated appointment scheduling, interactive patient care and digital rounding tools. Get Well also offers more than 300 virtual care plans and can integrate with existing EHR systems. The company says its technology can help improve patient loyalty, patient relationships and clinical quality, and that it can help patients navigate the health care system with a more consumer-centric approach.

InteliChart is another option for patient engagement and reducing administrative work. Its features include online appointment scheduling, automated reminders, digital registration forms and patient access to health information. InteliChart integrates with 40 EHR systems, and its goal is to boost patient engagement and improve the patient experience.

Last, Klara consolidates communication channels and automates outreach workflows so health care providers can spend more time on patient outcomes. It offers multichannel engagement, intelligent message routing and HIPAA-compliant encryption. By cutting down on phone calls and improving communication, Klara can improve the patient experience and free up time for health care providers.