Question: I'm looking for a conversational AI that can deflect repetitive calls and messages in a call center.

If you're looking for a conversational AI to deflect repetitive calls and messages in a call center, Verloop is a good option. Verloop.io automates chat and voice conversations, increasing agent productivity and customer satisfaction. With automated chat and voice support, contextual conversations and multilingual support, it can deflect a significant percentage of support requests, unloading the workload from live agents.

Another good option is Ada. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven customer service, allowing businesses to automatically resolve over 70% of customer service inquiries. It integrates with existing knowledge bases and offers multilingual support, automated resolution measurement, and channel expansion across multiple communication channels. Ada can help reduce operational costs while improving customer satisfaction.

AptEdge is also a good option. This AI-powered customer service solution uses Generative AI to automate and augment support, helping to prevent escalations, reduce ticket volume, and improve resolution time. With its GPT Answer Engine and Edge Automation, AptEdge can deflect repetitive issues and integrate with tools like Salesforce and Zendesk, making it a good choice for big businesses.

Lastly, My AskAI provides a practical tool for deflecting up to 75% of support requests through seamless integration with existing live chat providers. It includes automated content integration, instant verified AI answers, and multi-channel support, which can help reduce support costs and improve efficiency without disrupting existing operations.