Question: How can I automate lead generation and improve customer experience across WhatsApp, Instagram, and live chat?

Haptik is a Conversational CRM that uses Generative AI to manage the customer lifecycle. It offers multi-channel engagement on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger and more. With features like Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance monitoring, Haptik can help businesses generate leads and improve customer satisfaction.

Another powerful option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 channels, including WhatsApp and Google's Business Messages. It offers tools like Bot Studio for creating custom conversational journeys and Campaign Manager for multichannel campaigns, making it a good fit for BFSI, retail and healthcare.

If you want a more unified customer experience, Engati offers a conversational AI chatbot platform that spans multiple digital channels including WhatsApp, Instagram and live chat. It offers features like omnichannel engagement, low-code bot building and multilingual conversations, making it a good option for businesses that want to improve customer interaction and automate lead generation.

Finally, Whautomate is a multichannel customer engagement platform that integrates with services like WhatsApp, Stripe and Shopify. It offers a variety of features like chatbots, team inboxes, marketing campaigns and workflow automation that can help improve customer service and lead generation.