Engati Alternatives

If you're looking for a replacement to Engati, Verloop is a good option. It has a range of automation features for customer support, including automated chat and voice support, agent empowerment tools, and multilingual support. Verloop's platform is geared to help you increase customer satisfaction through contextual conversations and bot creation, and is suitable for e-commerce and banking sectors.

Another good option is Haptik, a Conversational CRM that uses Generative AI to improve customer lifecycle management. Haptik offers tools for customer support, sales guidance and intelligent analytics, and supports multiple messaging channels like WhatsApp, Instagram and Facebook Messenger. The platform can be used to improve customer satisfaction and generate leads in sectors like retail and healthcare.

If you're looking for a platform that supports a range of messaging channels, you should take a look at Gupshup. It has features like Bot Studio for custom conversational journeys, Agent Assist to help agents work more efficiently, and a Campaign Manager for multichannel campaigns. Gupshup also offers industry-specific solutions, including BFSI, retail and healthcare, and has been used by more than 45,000 brands.

Last, Comm100 offers an omnichannel communication platform that combines live chat, bots, automation and other tools. It includes a knowledge base, queue management and compliance with standards like HIPAA and ISO 27001. Comm100 is designed to improve the customer experience while maintaining efficiency and scalability, and is a good option for sectors like higher education and healthcare.