Verint Alternatives

If you're looking for another option to Verint, Genesys Cloud CX is a good option. It's an AI-infused contact center platform designed to help you create great customer and employee experiences across many touchpoints. The platform includes tools for omnichannel engagement, contact center operations and end-to-end journey management. With its open CX platform and cloud foundation, Genesys Cloud CX enables businesses to provide support in a fast, agile and efficient way, with better response times and agent productivity. It's a leader in the Gartner, IDC and Forrester reports, and more than 8,000 organizations use it.

Another good option is Qualtrics, which offers an experience management platform that uses AI to provide insights customers can act on. The platform is designed to help customers, employees and markets, and includes tools like Conversational Feedback, Manager Assist and Text Analytics Insights to help companies capture and analyze data to improve the customer and employee experience. With more than 18,000 customers and a strong enterprise-grade compliance focus, Qualtrics can help you turn data into personalized experiences and drive business results.

If you're looking for an AI-infused customer experience solution, InMoment offers a more integrated approach by collecting and connecting experience data from multiple sources to give you a better understanding of the customer journey. The platform includes AI-infused surveys, reputation management and advanced analytics to help you engage customers. InMoment has won industry awards for helping companies achieve significant revenue growth and profitability improvements.

Last but not least, ASAPP is another option worth considering. It marries automation with human agent intelligence to help improve customer service, agent productivity and compliance. With features like generative automation, real-time guidance and interaction intelligence, ASAPP can help contact centers improve CSAT scores and operational efficiency. Its data privacy and regulatory compliance focus means it's a good option for large-scale customer experience improvements.