Question: I'm looking for a modular and flexible solution that allows me to add new capabilities as needed to improve customer experience.

Verint

If you're looking for a modular and flexible way to improve customer experience, Verint has a broad AI-powered CX automation platform that's built with an open architecture so businesses can use their own tools and add new ones as needed. Among its modules are Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, Coaching Bots and more. It's geared for contact centers that want to automate customer interactions and improve customer engagement while cutting costs.

Genesys Cloud CX

Last, Genesys Cloud CX is a powerful AI-powered contact center platform that orchestrates every customer interaction across multiple touchpoints. With features like omnichannel engagement, contact center optimization, and workforce engagement management, it helps businesses provide great customer experiences at scale. More than 8,000 businesses use it to offer empathetic and personalized experiences at scale.

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Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

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Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Accelerates contact center transformation, agent productivity, and personalized customer experiences through digital-first customer interactions and conversational AI.

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Reveals actionable insights across customer, employee, and market research, empowering organizations to make better decisions and fuel growth.

Avaya

Deliver personalized, omnichannel customer experiences with Avaya's integrated, cloud-based platform.

InMoment

Captures and connects experience data from every touchpoint, generating richer insights and predicting customer intent to empower targeted actions.

boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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Automates customer interactions with 95% accuracy, using AI to interpret intent and respond accordingly, while providing personalized and efficient support.