Dialpad Alternatives

If you're looking for a Dialpad alternative, Ada is another option worth considering. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven service, helping businesses onboard and measure top-performing AI agents to resolve over 70% of customer inquiries. It supports multiple languages, measures resolution automatically, coaches with AI, and expands to multiple channels on the web, mobile, social, SMS and phone, which can lead to higher customer satisfaction and lower operational costs.

Another option is Verint, which provides a customer experience (CX) automation platform. Verint uses AI to improve customer engagement and business outcomes, with tools like Da Vinci AI for process automation, Engagement Data Hub for interaction data analysis, Forecasting and Scheduling for demand forecasting, and Coaching Bots for employee outcome guidance. Verint's platform is geared for contact centers that want to automate and improve customer experience while lowering costs, with an open architecture that integrates with existing tools.

If you're looking for a more specialized customer support approach, Forethought automates routine work and improves resolution rates with its Solve tool for simple questions, Triage for intent assessment, Assist for AI-generated ticket summaries and Discover for workflow optimization. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's well suited for e-commerce, SaaS and Fintech companies, with an average return on investment of 15x and a 40% reduction in First Response Time.