Question: Is there a platform that can provide 24/7 omnichannel support and improve customer satisfaction?

Genesys Cloud CX is an AI-infused contact center platform that offers a superior customer and employee experience across many touchpoints. It has a broad range of omnichannel engagement, contact center and end-to-end journey management tools. With AI and automation, Genesys Cloud CX improves response rates, first-call resolution and agent productivity, and it's a leader in the category according to Gartner, IDC and Forrester.

Another powerful option is Engageware, an AI-powered customer engagement platform that automates customer service and offers 24/7 omnichannel support. It releases a huge amount of call center capacity and increases employee productivity, with more than 98% of routine questions answered by a virtual assistant. Engageware is used by major financial services companies and retailers, and it's got a strong track record of improving customer satisfaction and increasing sales.

Netomi is an enterprise-grade AI-powered customer service platform that automates interactions across many touchpoints, ensuring high-quality responses and brand safety. Its real-time omnichannel intelligence and goal-oriented generative AI means businesses can offer proactive and predictive support. Netomi's results include a dramatic increase in support team capacity and a high resolution rate, making it a great option for improving the customer experience.

For a hybrid approach that combines human and virtual agents, boost.ai offers a scalable conversational AI solution. It can handle high volumes of traffic while maintaining high-quality interactions through AI chat and voice bots. With its easy integration abilities and no-code functionality, boost.ai enables businesses to automate customer service while keeping costs low, making it a great option for improving customer satisfaction across multiple channels.